Sr Manager, AI Platforms Service Management
Core
Own the end-to-end service lifecycle for Micron's enterprise AI platforms (M365 Copilot, GitHub Copilot, Azure OpenAI, etc.), treating them as managed products to drive adoption, cost efficiency, and reliability.
Role type
Senior Manager, AI Platforms Service Management
Builds
Enterprise AI service catalog, managed AI platforms, adoption programs, and cost-optimized AI consumption models.
Domain
Semiconductor industry, Enterprise IT, AI/LLM Operations, FinOps
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise platform lifecycle management, AI platform operations (M365 Copilot, GitHub Copilot, Azure OpenAI), FinOps and unit economics, incident response and SLO management, team leadership, vendor relationship management, responsible AI governance
Preferred skills
Leading M365 Copilot or Azure OpenAI rollouts, semiconductor manufacturing IT support, building enterprise AI service catalogs, ITIL 4, FinOps Certified Practitioner, PMP
Technologies
Microsoft 365 Copilot, GitHub Copilot, Azure OpenAI, Anthropic Claude, UiPath, ServiceNow, ITSM tooling
Responsibilities
Define and operate service management frameworks (SLAs, on-call, change management), lead incident response for provider outages and model regressions, manage AI platform unit economics and chargeback models, drive adoption through enablement programs and service catalogs, negotiate commercial terms with hyperscalers, build and lead a global team of engineers and specialists
Seniority
Senior, hands-on IC with people leadership
