Customer Service Coordinator
Core
Manage day-to-day operations for key corporate customer accounts to ensure professional, efficient, and cost-effective service delivery.
Role type
Customer Service Coordinator (Administrative)
Builds
Customer service operations and account management support
Domain
Security systems and services
Deliverable
client delivery
Required skills
intelligent decision making, professional communication, dispute resolution, KPI reporting, workload prioritization, multitasking, Excel proficiency
Preferred skills
background in coordinating national customer accounts, account management experience
Technologies
Excel
Responsibilities
Manage outstanding jobs including orders, service, and callouts; build professional business relationships with designated customers; resolve customer disputes; prepare and submit weekly/monthly/annually KPI information; organize and prioritize own workload
Seniority
Individual Contributor, entry to mid-level