IT Support Engineer
Core
Provide IT support for field and business users, including troubleshooting, hardware configuration, and software deployment.
Role type
IT Support Technician
Builds
Client solutions, hardware configurations, and software deployments
Domain
IT infrastructure, AV systems, and enterprise operations
Deliverable
client delivery
Required skills
troubleshooting, hardware configuration, software deployment, knowledge base development, ServiceNow management, cross-functional collaboration, technical documentation, AV system proficiency, network fundamentals, MS Office proficiency
Preferred skills
experience in security incident response, process development for new technology, SME status on unique technologies
Technologies
ServiceNow, MS Office (Outlook, Word, Excel, Teams, Visio), AV systems, IT networks
Responsibilities
Provide support to field and business users, develop and maintain knowledge articles, determine hardware specs for clients, prioritize and maintain issues in ServiceNow, analyze software use cases, develop and test fixes, collaborate with cross-functional teams, test hardware configurations, document and deploy new solutions
Seniority
Individual Contributor