Service Level Manager | Bosch Building Technologies
Core
Manage the execution of large technical service contracts by bridging customer expectations, financial performance, and daily operational delivery for building systems.
Role type
Senior Service Level Manager (Technical Services)
Builds
Reliable technical service delivery for building security, fire safety, and building systems.
Domain
Building Technology / Technical Services
Required skills
Service Level Management, contract financial monitoring, stakeholder management, root cause analysis, operational planning, technical service coordination, risk assessment, strategic improvement planning, customer relationship management, ITIL framework application
Preferred skills
Experience with technical service contracts, ability to coordinate multi-party actions, financial contract oversight, analytical problem solving, clear communication under pressure
Technologies
ITIL, Service Level Agreements (SLAs), contract reporting tools
Responsibilities
Translate SLAs into operational actions, analyze contract performance and financial results, conduct site visits and work inspections, coordinate internal and external service partners, drive structural improvements, maintain customer relationships, manage escalation paths
Seniority
Senior, hands-on IC
