Senior Service Account Manager
Core
Lead a strategically important customer portfolio within the North America service business, acting as a trusted advisor to drive service performance, contract profitability, and account growth.
Role type
Senior individual-contributor service account manager
Builds
Lifecycle-service opportunities, service contracts, spare parts, training, digital services, and system modernization projects
Domain
Logistics automation and automated material handling
Required skills
Strategic relationship management, contract performance and profitability ownership, escalation leadership, cross-functional coordination, business review facilitation, account planning, commercial negotiation, risk management, operational issue resolution, coaching
Preferred skills
Logistics automation domain expertise, lifecycle-service agreement management, P&L accountability, global team collaboration
Technologies
None stated
Responsibilities
Lead strategic customer relationships, build trusted relationships with senior stakeholders, own service-contract performance and profitability, lead critical escalations, drive business reviews and account planning, coordinate service delivery teams, support service takeovers, develop growth opportunities, drive continuous improvement
Seniority
Senior, hands-on IC
