IT Service Delivery Manager
Core
Manage and support mission-critical smart IT solutions for airports, including baggage transport orchestration and data analytics platforms, ensuring reliable service performance and customer satisfaction.
Role type
Senior IT Service Delivery Manager
Builds
Airports IT Solutions and service standards
Domain
Aviation IT / Logistics Automation
Deliverable
production ML models
Required skills
ITIL-aligned IT Service Management, IT infrastructure management, software development environment experience, stakeholder coordination, service contract implementation, performance reporting, workshop facilitation
Preferred skills
Industrial Automation affinity, logistics process knowledge, international travel readiness
Technologies
ITIL frameworks, baggage transport software, data analytics platforms
Responsibilities
Oversee implementation of new or modified service contracts; Manage handover of newly installed systems to the Service team; Coordinate support efforts across internal teams and external partners; Collaborate with stakeholders to identify and implement improvements; Provide reporting on service delivery performance; Analyze customer feedback and support Sales with service-related input
Seniority
Senior, hands-on IC