Service Desk Analyst

TXHQFull-time2026-10-01 → 2026-10-22

On-siteSecurity clearance required

Core

Provide remote and onsite IT support for airport operations personnel, troubleshooting hardware, network, and software issues to ensure frictionless travel experiences.

Role type

Service Desk Analyst (IT Support)

Builds

Secure identity platform supporting airport operations and partner networks

Domain

Travel technology / Airport operations

Deliverable

client delivery

Required skills

Remote troubleshooting, hardware support, network infrastructure troubleshooting, software configuration, ITSM tools, ticket management, Mac/Windows systems, Cisco/Meraki knowledge

Preferred skills

None stated

Technologies

PDQ, Virtual Machines, Azure AD, Meraki, Peplink, Okta, Slack, Jira/Confluence, Dialpad, Cisco

Responsibilities

Provide remote troubleshooting for devices with airport operations personnel; Respond to tickets and phone support requests meeting SLAs; Manage access requests across multiple systems; Coordinate on-site visits for critical incidents; Complete regular ticket analysis to identify trends

Seniority

Mid-level, hands-on IC

About CLEAR

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.