Service Operations Transition Manager
Core
Governing, coordinating, and assuring the successful transition of new, changed, or transformed IT services into live operation to ensure stability and supportability.
Role type
Senior IC Service Operations Transition Manager
Builds
Production IT services, applications, platforms, and infrastructure
Domain
IT Service Management / IT Operations
Required skills
Service transition governance, operational readiness assessment, cross-functional coordination, risk management, knowledge transfer management, early life support planning, process improvement, stakeholder escalation, change management alignment, supplier management
Preferred skills
ITIL framework expertise, incident management oversight, automation of transition processes, maturity modeling
Technologies
ITSM tools, risk registers, transition frameworks, monitoring systems
Responsibilities
Own and maintain the service transition framework, governance model, and operating procedures; Define operational readiness requirements and acceptance criteria across people, process, technology, and suppliers; Lead transition planning and coordinate activities across project, engineering, and operational teams; Govern knowledge transfer, documentation, and training for operational teams; Ensure early life support is planned, monitored, and formally closed; Manage transition risks and support go/no-go decisions for service introductions; Drive continual improvement of transition maturity and standards.
Seniority
Senior, hands-on IC
