Sr. Sales Order Processing Analyst
Core
Own the customer order lifecycle end-to-end in Canada, ensuring accuracy, timeliness, and strong customer service from entry through fulfillment.
Role type
Senior Sales Order Processing Analyst
Builds
Order-to-cash operations for Dyson Canada
Domain
Retail / Supply Chain Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ERP system management (SAP), order lifecycle management, pricing validation, KPI governance, operational reporting, process improvement, cross-functional collaboration, data analysis, stakeholder communication
Preferred skills
Business intelligence tools (Power BI, Tableau), new customer onboarding support, automation opportunity identification, system enhancement project participation
Technologies
SAP, Microsoft Excel, Power BI, Tableau
Responsibilities
Manage full order cycle in ERP systems from entry through delivery; Validate pricing and policy compliance; Resolve order blocks and transactional exceptions; Coordinate order releases with warehouses and distribution partners; Act as primary point of contact for Sales and Customer Service on order matters; Support new customer onboarding and manage fulfillment escalations; Deliver daily, weekly, and monthly operational reporting; Monitor KPIs and SLA performance; Analyze order trends, backlog, and service levels; Build dashboards for leadership visibility; Identify automation opportunities and support standardization of regional procedures; Partner cross-functionally on business continuity and revenue-impacting issues
Seniority
Senior, hands-on IC