Service Contract Manager
Core
Primary customer and business partner for assigned service contracts, ensuring contractual performance, managing financial results, and driving continuous improvement.
Role type
Service Contract Manager
Builds
Long-term customer partnerships and sustainable service business growth
Domain
Industrial automation, intralogistics, material handling, capital equipment
Deliverable
client delivery
Required skills
Contract management, financial analysis, stakeholder management, business development, operational coordination, risk mitigation, KPI monitoring, supplier network management
Preferred skills
Customer success management, industrial business development, aftermarket services, automated material handling systems, maintenance management, technical account management
Technologies
CMMS
Responsibilities
Act as primary customer contact and manage contractual scope; monitor SLA compliance and contractual obligations; identify business opportunities and drive contract renewals; analyze financial performance and support budgeting; coordinate operational delivery and service providers; lead customer review meetings and performance discussions.
Seniority
Mid-Senior, hands-on IC