Senior Technician, IT Support
Core
Provide diagnostic, repair, and maintenance services for IT hardware, software, and infrastructure to end users within the Faculty of Science.
Role type
Senior IT Support Technician
Builds
IT support services for faculty staff and students
Domain
Higher Education IT Operations
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation and upgrades, network configuration, access management, system monitoring, technical documentation, bilingual communication (French/English)
Preferred skills
knowledge of scientific equipment, experience with distance education tools
Technologies
operating systems, networking protocols, office automation software, identity management systems
Responsibilities
troubleshoot and repair hardware/software issues, monitor system connectivity and security, manage user access rights, install and upgrade software, customize applications, train users on equipment usage, document technical issues
Seniority
Mid-level, hands-on IC