Supervisor, Customer Relationship Management
Core
Lead a remote team of 5 CRM professionals while personally managing a subset of key accounts to drive growth and deliver exceptional customer experiences.
Role type
Senior Customer Relationship Management Supervisor (Player-Coach)
Builds
Customer service solutions, account growth strategies, and operational processes for security hardware and services.
Domain
Security hardware and services industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, account management, project management, performance review management, process improvement, stakeholder communication
Preferred skills
Service Channel Program expertise, direct account portfolio management, virtual team management
Technologies
D365, Field Services, Teams, Slack, Zoom
Responsibilities
Lead, coach, and develop a virtual team of 5 CRM professionals; Act as a player-coach managing a subset of accounts; Assign workload and manage performance through 1:1s and reviews; Build and maintain strong customer relationships across multiple accounts; Drive renewal, expansion, and upsell opportunities; Manage high severity requests and issue escalations; Create and drive process improvements.
Seniority
Senior, hands-on IC with team leadership
