DES Coach - Long Island, NY
Core
Supervises and coordinates the daily activities of the Delivery Expert Setup Operation, guiding remote technicians to provide outstanding customer service for connected home products.
Role type
Team Lead / Coach for Delivery Experts
Builds
Connected home product delivery services
Domain
Consumer Electronics / Home Services
Deliverable
client delivery
Required skills
Supervisory experience, team development, sales behavior understanding, data analysis for action planning, conflict resolution, internal communication
Preferred skills
Technical experience in assembling/disassembling electronic devices
Responsibilities
Motivate and develop a team of remote technicians, drive sales and operational metrics, educate teams on product best practices, resolve client and internal complaints, communicate solutions and opportunities within the organization
Seniority
Individual Contributor, Supervisory Level