Customer Success Manager - Tableau
Core
Ensure high-value customers achieve ROI with Salesforce Signature Success Plan and Tableau features by acting as a trusted advisor and single point of accountability.
Role type
Senior Individual Contributor Customer Success Manager (Tableau)
Builds
Customer success plans, adoption of Tableau/Salesforce features, and strategic partnerships.
Domain
SaaS / Data Analytics / Customer Success
Required skills
Tableau (Desktop/Cloud/Server/Prep), data visualization, stakeholder management, enablement, usage metrics tracking, incident management, AI agent usage, prompt engineering
Preferred skills
Tableau certifications, enterprise Tableau deployment experience, data architecture knowledge, Tableau Next/Pulse familiarity
Technologies
Tableau Desktop, Tableau Cloud, Tableau Server, Tableau Prep, Salesforce, AI agents
Responsibilities
Serve as single point of customer accountability for Signature deliverables; Drive adoption of Tableau features and track usage metrics; Conduct enablement sessions on dashboard creation and data exploration; Manage technical health, risk, and major incidents; Align business and technical goals with customer priorities; Escalate complex data modeling or server configuration questions.
Seniority
Senior, hands-on IC