Senior Platform Trust and Safety Engineer
Core
Senior technical advisor bridging presales and delivery, shaping AI/CRM solutions, winning deals, and ensuring customer adoption and expansion.
Role type
Senior IC solution engineer (AI/CRM)
Builds
Tailored demos, proofs of concept, solution designs, business cases, and ROI narratives for enterprise customers.
Domain
SaaS / AI / CRM / Cloud Platforms
Deliverable
product features
Required skills
Solution engineering, technical consulting, architecture, integration patterns, data architecture, cloud platforms, API design, CI/CD, DevOps, customer engagement, stakeholder management, mentoring
Preferred skills
Enterprise platform experience (Salesforce, MuleSoft, Data Cloud, Agentforce), AI/LLM and agentic technologies, security and compliance frameworks, value selling, industry certifications
Technologies
Salesforce, MuleSoft, Data Cloud, Agentforce, Java, Python, JavaScript/TypeScript
Responsibilities
Partner with Account Executives to qualify opportunities and build winning strategies; Deliver tailored demos, POCs, and technical workshops; Present to technical and C-level audiences; Respond to RFPs/RFIs and build solution designs; Collaborate with product and partner teams to scope solutions; Act as technical escalation point during implementation; Support adoption and value realization workshops; Identify expansion and renewal opportunities; Mentor SEs and share reusable assets.
Seniority
Senior, hands-on IC