Customer Risk Manager
Core
Lead risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships.
Role type
Senior Customer Risk Manager
Builds
Customer retention and long-term partnership stability
Domain
SaaS CRM / Enterprise Customer Success
Deliverable
dashboards & analysis
Required skills
Escalation orchestration, Strategic advisory, Risk quantification, Executive communication, Systemic improvement, Cross-functional alignment
Preferred skills
Commercial acumen, Salesforce product ecosystem familiarity, Enterprise AI tools utilization
Technologies
Salesforce platform, Slack
Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams; Serve as a trusted advisor to internal leadership and customer executives; Evaluate the business impact of customer risks to prioritize resources; Deliver clear, structured, and factual status updates to customer leadership; Analyze incident trends and root causes to identify operational gaps; Facilitate alignment across matrixed organizations to manage customer expectations.
Seniority
Senior, strategic orchestrator