Software Engineering MTS – Production Support & AI Automation
Core
Early-career software engineer building AI-powered automation, AI agents, and production support tools to resolve defects and improve system reliability.
Role type
Junior/Mid-level Software Engineer (Production Support & AI Automation)
Builds
AI agents, automated workflows, and production support tools for Salesforce's Agentforce platform.
Domain
SaaS / CRM / AI / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Python, Java, JavaScript, TypeScript, Go, software engineering fundamentals, debugging, log analysis, version control, API design, testing, CI/CD
Preferred skills
Salesforce platform, APEX, cloud platforms, databases, LLM integration, secure coding
Technologies
Python, Java, JavaScript, TypeScript, Go, Salesforce, APEX, LLMs, CI/CD pipelines
Responsibilities
Investigate and resolve production defects, access issues, and integration failures; Build automation for recurring tasks like case responses and log analysis; Develop AI agents and workflows for case classification and knowledge retrieval; Identify root causes and improve code, monitoring, and documentation; Write, test, review, and deploy maintainable software; Participate in incident response and on-call rotations.
Seniority
Mid-level, hands-on IC (3+ years experience)
