Customer Success Manager, Senior Manager - (Manufacturing 2)
Core
Senior Customer Success Manager specializing in Manufacturing, partnering with C-level stakeholders to accelerate business value and adoption of Salesforce solutions.
Role type
Senior IC Customer Success Manager (Manufacturing)
Builds
Customer adoption paths, risk mitigation plans, and strategic roadmaps for Manufacturing clients using Salesforce.
Domain
Manufacturing industry + CRM/Salesforce platform
Required skills
Business consulting, solution sales, CRM strategy, change management, executive relationship building, Japanese fluency
Preferred skills
Manufacturing industry expertise (7-10 years), Trusted Advisor experience, Salesforce Sales Cloud proficiency, organizational transformation
Technologies
Salesforce (Sales Cloud, Platform), CRM tools
Responsibilities
Partner with stakeholders to understand goals and assess capabilities; Guide customers on org strategy, governance, and change management; Identify risks and build mitigation plans; Produce and execute comprehensive adoption paths; Build executive-level relationships; Recommend additional Salesforce services; Communicate product updates and technical changes.
Seniority
Senior, hands-on IC
