Customer Success Manager - Marketing Cloud
Core
Strategic Customer Success Manager for Marketing Cloud ensuring high-value customers achieve ROI through digital transformation and omnichannel strategies.
Role type
Senior Individual Contributor Customer Success Manager
Builds
Customer success plans, adoption strategies, and revenue growth for Marketing Cloud Signature customers
Domain
SaaS / Marketing Technology / Retail Consumer Goods
Required skills
Customer Success management, SaaS platform expertise, Marketing operations, Stakeholder management, Technical advisory, Incident management, AI literacy, Prompt engineering, Data analysis, Strategic planning
Preferred skills
Marketing Cloud certifications, Salesforce Platform Administrator certification, AI Associate certification, Agentblazer Champion Status
Technologies
Marketing Cloud, Journey Builder, Salesforce Platform, AI Agents
Responsibilities
Serve as single point of accountability for customer deliverables and renewal; Align business and technical goals with customer priorities; Manage executive-level stakeholder relationships; Conduct quarterly reviews of feature usage and adoption; Act as primary contact for major incidents; Leverage AI tools for routine tasks and data retrieval.
Seniority
Senior, hands-on IC