Director, Marketing Cloud Architecture
Core
Lead the Success Architect function to set strategy, manage capacity, and enable scalable impact for Salesforce's Marketing Cloud customers.
Role type
Senior leadership (Director) in Customer Success / Technical Strategy
Builds
Architectural thought leadership, field enablement, and technical strategy guidance for Marketing Cloud
Domain
SaaS / Customer Success / Marketing Cloud
Deliverable
dashboards & analysis
Required skills
Strategic planning, capacity management, team leadership, stakeholder alignment, technical architecture knowledge, customer success methodology, cross-functional collaboration, product vision translation
Preferred skills
Salesforce ecosystem expertise, well-architected standards, executive communication, succession planning
Technologies
Salesforce Marketing Cloud, Salesforce platform, enterprise-grade systems
Responsibilities
Set strategic direction and operational cadence for the Success Architect function; manage team capacity and resource alignment across critical initiatives; lead high-performing technical teams; drive cross-functional alignment with Product, Sales, and Engineering; deliver architectural guidance and enablement content; represent customer voice to influence product direction.
Seniority
Director, strategic leadership with hands-on team management