Salesforce Lead - Agentforce
Core
Lead and operate the strategic direction and day-to-day operation of the Salesforce ecosystem for Enterprise and consumer environments, including Agentforce deployment.
Role type
Senior Salesforce Lead (Team Lead + Hands-on IC)
Builds
Scalable, high-quality tooling solutions for global customer support and Service Cloud/Experience Cloud portals.
Domain
Web3 / Digital Assets / Customer Success
Deliverable
production ML models
Required skills
Salesforce architecture, Apex, Lightning Web Components (LWC), Service Cloud, Experience Cloud, API integrations, CI/CD, Agentforce, team leadership
Preferred skills
Salesforce certifications (Administrator, Platform App Builder, Platform Developer, Service Cloud Consultant, Agentforce Specialist)
Technologies
Salesforce, Apex, LWC, JIRA, Service Cloud, Experience Cloud, Omni-Channel
Responsibilities
Lead and mentor a team of Salesforce Administrators; Own strategic direction and operational health of Salesforce environments; Act as SME on Agentforce maintenance and enhancement; Design and build custom solutions; Own release management and CI/CD; Drive platform governance and AI initiatives.
Seniority
Senior, hands-on leadership
