Engagement Delivery Senior Manager - LSC
Core
Senior delivery manager leading end-to-end implementation of Salesforce Life Sciences Cloud and AI/Agentforce transformations for pharma, biotech, and medtech customers.
Role type
Senior IC Engagement Delivery Manager
Builds
Salesforce Life Sciences Cloud implementations and AI-driven commercial operations workflows
Domain
Life Sciences (Pharma, Biotech, Medtech) + Professional Services
Required skills
End-to-end project delivery, cross-functional team leadership without authority, engagement financial management, regulated industry risk management (GxP, data privacy), executive stakeholder management, AI tooling adoption, system implementation readiness
Preferred skills
Agentforce/AI platform implementation, Life Sciences commercial operations expertise, Salesforce Life Sciences Cloud or Veeva CRM experience, Program management certifications (PMP, PgMP, SAFe), outcomes-based delivery models
Technologies
Salesforce Life Sciences Cloud, Agentforce, Veeva CRM, IQVIA OCE
Responsibilities
Own scope, plan, budget, risk, and quality from kickoff to go-live; lead steering committees and manage customer relationships up to VP level; drive adoption of AI and agentic capabilities; manage engagement financials including forecasting and margin; identify and mitigate regulated-industry risks; build partnerships across Sales, Success, and Technology teams
Seniority
Senior, hands-on IC
