Engagement Delivery Senior Manager
Core
Senior Project Manager leading complex, enterprise Salesforce implementations and driving customer success outcomes.
Role type
Senior IC Engagement Delivery Manager (Project Management)
Builds
Enterprise Salesforce implementations and customer success programs
Domain
SaaS / CRM / Customer Success
Required skills
Project management, client management, budget management, risk management, Agile methodology, software engineering experience, cross-functional teamwork, requirements gathering, user acceptance testing, resource allocation
Preferred skills
Salesforce platform experience, PMP/SAFe/Scrum certification, enterprise change management, pre-sales skills, business process expertise in verticals (Financial Services, Telco, Health, Manufacturing, Retail, Logistics), enterprise-scale integration solutions
Technologies
Salesforce, Agile, Cloud technology, Enterprise-scale CRM
Responsibilities
Lead project teams of 20+ members, manage complex enterprise projects, serve as primary customer interface, build and lead project plans, supervise utilization of resources, facilitate requirements gathering and UAT, anticipate and remove obstacles, manage budgets and schedules, mentor senior team members
Seniority
Senior, hands-on IC