Senior CRM Administrator
Core
Senior Salesforce Administrator owning the full enterprise Salesforce environment, architecting solutions across multiple clouds, and leading large-scale implementations.
Role type
Senior IC Salesforce Administrator (Platform Owner)
Builds
Enterprise Salesforce orgs, custom solutions, and large-scale implementations
Domain
SaaS / CRM / Enterprise Software
Required skills
Salesforce administration, Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice, large-scale implementation, autonomous operation, user administration, process automation, data governance, Apex (admin-level), Salesforce ADM 201 certification
Preferred skills
Salesforce CPQ, Experience Cloud, MuleSoft integrations, MDM/endpoint compliance, regulated industry experience, agile methodologies
Technologies
Salesforce, Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice, Salesforce Flow, Process Builder, Apex, Google Workspace, Slack, Zoom
Responsibilities
Own and manage the full Salesforce org including configuration, customisation, data integrity, and platform performance; Architect and deliver solutions across Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice; Lead complex, large-scale Salesforce implementations from scoping through to post-go-live optimisation; Translate business requirements into scalable technical solutions with minimal oversight; Manage user administration, permissions, flows, process automation, and system integrations; Drive data quality, deduplication, and governance across the Salesforce ecosystem; Produce clear documentation, release notes, and stakeholder-facing updates
Seniority
Senior, hands-on IC
