Customer Risk Manager
Core
Lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships across the customer base in the UAE and wider Middle East region.
Role type
Senior Customer Risk Manager (Strategic Escalation & Account Management)
Builds
Long-term customer partnerships and successful outcomes in the UAE and Middle East
Domain
SaaS / CRM / Enterprise Software
Deliverable
client delivery
Required skills
Cross-functional team alignment, Executive-level communication, Strategic problem-solving, Business impact analysis, Incident trend analysis, Enterprise CRM proficiency
Preferred skills
Arabic language proficiency, Customer retention strategy, Salesforce product ecosystem knowledge, AI-driven insights utilization
Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams; Serve as a trusted advisor to internal leadership and customer executives; Evaluate the business impact of customer risks to prioritize resources and establish action plans; Analyze incident trends and root causes to identify operational gaps; Facilitate alignment across matrixed organizations to manage customer expectations.
Seniority
Senior, hands-on IC with strategic oversight