Customer Success Manager - Commerce cloud - Spanish speaker
Core
Partner with customers to accelerate business value and return on investment using Salesforce Commerce Cloud, guiding them through digital transformation and adoption.
Role type
Senior Customer Success Manager (Commerce Cloud)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships for digital journey progress
Domain
SaaS / Customer Success / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success methodology, trusted advisor consulting, C-level stakeholder management, Salesforce platform expertise, business strategy alignment, risk identification, adoption planning, executive relationship building, technical change communication
Preferred skills
Salesforce product features knowledge, enterprise architecture principles, e-commerce strategy (omnichannel, conversion optimization), digital engagement concepts
Technologies
Salesforce Commerce Cloud, Salesforce Platform
Responsibilities
Understand customer goals and capabilities to recommend business/tech objectives; Evangelize Salesforce capabilities across clouds; Guide organizational strategy and governance; Apply platform features to customer priorities; Identify risks and build mitigation plans; Produce adoption paths with timelines; Build executive relationships with IT and business leaders; Network within accounts to drive goals; Recommend additional services when appropriate; Communicate product updates and outages
Seniority
Senior, hands-on IC
