Distributor Relationship Manager
Core
Manage relationships with North American and International Distributors for automatic door systems, handling order management, customer inquiries, and compliance.
Role type
Distributor Relationship Manager
Builds
Sales channels and distribution partnerships for Stanley Access Technologies (automatic doors)
Domain
Security hardware / Automatic doors
Deliverable
client delivery
Required skills
Order management, distributor relationship management, customer service, order entry, compliance adherence, Microsoft Office proficiency
Preferred skills
SAP order management, export/import compliance, negotiation, critical thinking, analytical skills
Technologies
SAP, Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Interact with distributors to build positive relationships; handle phone, email, and web transactions; act as liaison between sales, distributors, and service personnel; update and analyze customer account profiles; resolve complaints and place replacement orders; attend department meetings.
Seniority
Mid-level, hands-on IC