Transformation & Strategic Programs, Senior Manager (Customer Success)
Core
Leading large-scale, cross-functional initiatives and new product launches within the Customer Success organization to drive business strategy and customer experience.
Role type
Senior Program Manager (Customer Success)
Builds
Customer Success programs, delivery models, and product launches for Salesforce's AI CRM platform.
Domain
SaaS / Customer Success / AI CRM
Required skills
Program Management, Product Launch, Cross-functional collaboration, Strategic planning, Agile methodologies, Stakeholder management, Process improvement, Resource planning, Executive communication, Global team leadership
Preferred skills
Scrum Master certification (CSM), PMI or PrMI certification
Technologies
Salesforce products, Agile tools
Responsibilities
Drive strategic development of large scale cross organizational programs; Partner with Experience teams to influence technology and process building; Lead program plan and launch activities through stage gate process; Develop and govern PMO best practices; Serve as product owner for sprint planning; Train cross functional teams on program management disciplines.
Seniority
Senior, hands-on IC
