Customer Success Manager -German speaker
Core
Partner with enterprise customers to accelerate business value realization, guide organizational strategy, and ensure adoption of Salesforce Clouds and AI solutions.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships for digital transformation.
Domain
SaaS / CRM / Enterprise Software / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Trusted Advisor consulting, C-level stakeholder management, business value realization, Salesforce implementation knowledge, risk mitigation planning, adoption strategy design, executive relationship building, German & English fluency
Preferred skills
Salesforce platform expertise, enterprise architecture principles, retail e-commerce strategy, omnichannel integration, customer lifetime value optimization
Technologies
Salesforce (various Clouds), Agentforce
Responsibilities
Partner with customers to accelerate business value and ROI; Guide customers on organizational strategy, governance, and change management; Identify risks to business goals and build mitigation plans; Build executive-level relationships with customer IT and business leadership; Recommend additional Salesforce services and advisory experts; Communicate product updates and outages.
Seniority
Senior, hands-on IC