Customer Success Manager -German speaker
Core
Partner with customers to accelerate business value and return on investment using Salesforce AI CRM and Agentforce.
Role type
Senior Customer Success Manager (Trusted Advisor)
Builds
Customer adoption paths, risk mitigation plans, and executive-level partnerships for digital transformation.
Domain
SaaS / CRM / AI / Enterprise Software
Required skills
Customer success methodology, C-level stakeholder management, strategic consulting, risk mitigation, adoption planning, executive relationship building, German & English fluency
Preferred skills
Salesforce platform expertise, enterprise architecture knowledge, retail e-commerce strategy, omnichannel integration, customer lifetime value optimization
Technologies
Salesforce (Agentforce, various Clouds)
Responsibilities
Guide customers on organizational strategy and governance; demonstrate hands-on product knowledge to align with business priorities; proactively identify and mitigate risks to business goals; build executive relationships with customer IT and business leadership; recommend additional Salesforce services and advisory experts; communicate technical updates and outages.
Seniority
Senior, hands-on IC