Product Management Director - Salesforce Success Plans
Core
Build, justify, and operationalize changes to Salesforce's Customer Success Plan offer portfolio (Standard, Premier, Signature) to enable customers to realize value from their technology investments.
Role type
Senior individual contributor (IC) Product Management Director
Builds
Customer Success Plan offers and portfolio enhancements
Domain
SaaS Customer Success / Enterprise Software
Deliverable
product features
Required skills
Salesforce platform knowledge, B2B SaaS packaging/pricing strategy, financial modeling, cross-functional influence, subscription/tiered pricing models, AI/agentic technology adoption strategy
Preferred skills
MBA, experience building AI-driven offers/programs, management consulting or corporate strategy background
Technologies
Salesforce, Agentforce
Responsibilities
Conduct customer and stakeholder research to drive innovation; craft POV documents on features and GTM models; develop business cases with financial modeling; drive growth and adoption of Success Plans; own operating rhythm including feedback loops and performance reporting; monitor industry trends and AI roadmap implications
Seniority
Senior, hands-on IC
