Solution Engineer - Agentforce Service (Service Cloud)
Core
Present Salesforce Service Cloud product offerings and architecture to prospects and customers, removing technical objections in the sales cycle.
Role type
Solution Engineer (Service Cloud)
Builds
Service Cloud solutions for customer service and support
Domain
CRM / Customer Service / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solution proposal, business needs analysis, ROI calculation, solution architecture design, system integration, tailored demonstrations, cross-functional collaboration
Preferred skills
CRM presales/architect experience, Service Cloud product knowledge, Oracle/Microsoft/ServiceNow CRM experience, business-level English
Technologies
Salesforce Service Cloud, Oracle, Microsoft, ServiceNow
Responsibilities
Support Service Cloud-based solution proposals for customers across industries, conduct presentations and demonstrations at seminars and events, create sales assets like solution maps and proposal templates
Seniority
Mid-level, hands-on IC
