Specialist Solution Engineer
Core
Specialist Solution Engineer supporting Agentforce IT Service, an AI-powered ITSM solution built on Service Cloud that automates incident management and unifies IT/HR services via conversational AI.
Role type
Specialist Solution Engineer (Sales)
Builds
Agentforce IT Service (AI-driven ITSM platform)
Domain
IT Service Management (ITSM) / AI / SaaS
Deliverable
production ML models
Required skills
ITSM domain expertise, AI/ML product knowledge, solution architecture, sales enablement, technical communication, customer success, workflow automation, cross-functional collaboration
Preferred skills
Startup mindset, innovation, ability to challenge status quo, experience in emerging business units
Technologies
Agentforce, Data Cloud, Einstein AI, Service Cloud, Slack, CMDB
Responsibilities
Demonstrate and evangelize Agentforce IT Service capabilities, articulate solution value and integration within Salesforce portfolio, support sales teams in selling AI-driven ITSM solutions, identify solutions that drive sales, operate as subject matter expert in emerging business unit
Seniority
Individual Contributor, Specialist level
