Specialist Solution Engineer
Core
Specialist Solution Engineer for Agentforce IT Service, demonstrating and evangelizing AI-powered ITSM solutions to drive sales and customer success.
Role type
Specialist Solution Engineer (Sales Enablement)
Builds
Agentforce IT Service (AI-driven ITSM platform on Service Cloud)
Domain
IT Service Management, AI, SaaS
Deliverable
product features
Required skills
IT Service Management (ITSM) expertise, Salesforce platform knowledge, AI/ML concepts, solution architecture, sales enablement, technical communication, customer discovery, workflow automation, incident management, cross-functional collaboration
Preferred skills
Startup mentality, experience in emerging business units, ability to challenge status quo
Technologies
Salesforce Service Cloud, Agentforce, Einstein AI, Data Cloud, Slack, CMDB
Responsibilities
Demonstrate and evangelize Agentforce IT Service solutions to prospects and customers, articulate value of AI-driven ITSM capabilities, identify solutions that drive sales, collaborate with sales teams to close deals, provide technical guidance on ITSM workflows and automation
Seniority
Individual Contributor, Specialist level
