Customer Success Manager, Commerce Cloud
Core
Serve as a named resource and trusted advisor for enterprise customers on the Salesforce Signature Success Plan, ensuring technical and operational health to maximize platform value.
Role type
Senior Customer Success Manager (Enterprise Commerce)
Builds
Signature Success Plan deliverables, customer adoption of new features, and renewal/expansion of enterprise accounts.
Domain
SaaS / Customer Success / E-commerce
Deliverable
client delivery
Required skills
Technical Customer Success, SaaS platform use, Technology Consulting, Solutions Architecture, Salesforce Commerce Cloud expertise, cross-functional team leadership, executive stakeholder management, technical-to-business translation
Preferred skills
Competing e-commerce platforms (Shopify, Adobe, Marketo), Salesforce product certifications, Enterprise-level customer experience
Technologies
Salesforce Commerce Cloud, Salesforce Platform
Responsibilities
Orchestrate Signature deliverables, experience, and renewal; cultivate relationships with customer IT and executive leadership; coordinate completion of the Signature Success catalog; provide proactive feature guidance and adoption advice; act as an advocate during high-severity incident triage; ensure understanding of Signature value for renewal.
Seniority
Senior, hands-on IC
