Community Manager, Recognition Programs
Core
Lead day-to-day operations for the Salesforce MVP Program, serving as the Program Lead to recognize, connect, and champion top customers and advocates.
Role type
Senior IC community manager (advocacy program)
Builds
A thriving B2B advocacy community (Salesforce MVP Program) that drives product feedback and brand engagement.
Domain
B2B SaaS / Customer Advocacy
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B community management, program strategy, stakeholder partnership, event management, content creation, data analysis, process design, internal advocacy
Preferred skills
Slack community management, Salesforce platform familiarity, AI tool application in marketing
Technologies
Slack, Salesforce, AI tools
Responsibilities
Lead day-to-day operations including engagement, moderation, and response management; Own the annual MVP nomination and renewal selection cycle; Set and enforce community guidelines and escalation frameworks; Spark and amplify conversation across LinkedIn, Slack, and forums; Partner with Product to host listening sessions and shape the roadmap; Represent Salesforce at flagship events and conferences; Create content and campaigns to drive participation; Track community health and program performance metrics; Build scalable processes and documentation; Evangelize the program internally.
Seniority
Senior, hands-on IC
