Manager, Customer Success Compensation
Core
Manage day-to-day execution, process governance, and operational rollout of compensation programs and quota issuance for Customer Success Managers.
Role type
Manager, Sales Operations (Compensation & Quota Administration)
Builds
Operational processes for incentive frameworks, quota assignments, and attainment calculations for CSMs.
Domain
SaaS / Customer Success / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incentive compensation framework design, data governance, business process design, SQL, ETL/ELT workflows, quota administration, data pipeline development
Preferred skills
Customer Success domain knowledge, Salesforce CRM proficiency, compensation software platform experience
Responsibilities
Execute incentive frameworks for CSMs, manage end-to-end quota issuance processes, develop and maintain data pipelines for attainment calculations, identify operational bottlenecks and drive process improvements, partner with Sales/Renewals/BI/Strategy/Finance teams, analyze compensation performance data and present recommendations
Seniority
Manager, hands-on IC