Customer Risk Manager-1
Core
Lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships.
Role type
Senior Customer Risk Manager (Escalation & Strategic Advisory)
Builds
Customer retention and long-term partnership success
Domain
SaaS / Enterprise CRM / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Escalation management, Strategic advisory, Risk quantification, Cross-functional alignment, Executive communication, Enterprise CRM proficiency
Preferred skills
Commercial acumen, Salesforce product ecosystem knowledge, Enterprise AI tools utilization
Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams; Serve as a trusted advisor to internal leadership and customer executives; Evaluate business impact of customer risks to prioritize resources; Analyze incident trends and root causes to drive systemic enhancements; Facilitate alignment across matrixed organizations to manage customer expectations.
Seniority
Senior, hands-on IC with strategic leadership
