Customer Risk Manager-1
Core
Lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships.
Role type
Senior Customer Risk Manager (Strategic Escalation)
Builds
Long-term customer partnerships and successful outcomes during high-stakes scenarios
Domain
SaaS / Enterprise CRM / Customer Success
Deliverable
client delivery
Required skills
Escalation orchestration, Strategic advisory, Risk quantification, Executive communication, Cross-functional alignment, Enterprise CRM proficiency
Preferred skills
Commercial acumen, Salesforce product ecosystem familiarity, Enterprise AI tools utilization
Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams; Serve as a trusted advisor to internal leadership and customer executives; Evaluate the business impact of customer risks to prioritize resources; Deliver clear, structured status updates to customer leadership and internal stakeholders; Analyze incident trends and root causes to identify operational gaps; Facilitate alignment across matrixed organizations to manage customer expectations.
Seniority
Senior, hands-on IC with strategic advisory duties