Customer Risk Manager (French Speaking)
Core
Lead risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships within the French-speaking customer base.
Role type
Senior Customer Risk Manager (French-speaking)
Builds
Customer retention and long-term partnership stability for enterprise clients
Domain
SaaS CRM / Enterprise Customer Success
Deliverable
client delivery
Required skills
Customer escalation management, cross-functional team alignment, executive-level advisory, business impact analysis, root cause analysis, strategic action planning, bilingual communication (French/English), enterprise CRM proficiency
Preferred skills
Customer retention strategy development, Salesforce product ecosystem familiarity, AI-driven insights and analytics utilization
Responsibilities
Drive end-to-end resolution of complex, high-visibility customer issues by aligning cross-functional teams; Serve as a trusted advisor to internal leadership and customer executives; Evaluate business impact of customer risks to prioritize resources and accelerate resolution; Analyze incident trends and root causes to identify operational gaps; Facilitate alignment across matrixed organizations to manage customer expectations
Seniority
Senior, hands-on IC with strategic oversight