Human Centered Change Senior Manager- Public Sector
Core
Senior Manager leading Human-Centered Change and transformation initiatives for Public Sector customers, ensuring delivery excellence and quality across Salesforce Professional Services engagements.
Role type
Senior IC Human-Centered Change Manager (Public Sector)
Builds
Holistic change strategies, transformation roadmaps, and new ways of working for government clients.
Domain
Public Sector / Human-Centered Change / Organizational Transformation
Required skills
Human-Centered Change, Change Management, Design Thinking, Stakeholder Alignment, Strategic Advisory, Organizational Analysis, Leadership Coaching, Operational Excellence, Team Leadership, Business Strategy
Preferred skills
Salesforce Administrator Certification, Salesforce Strategy Designer Certification, Salesforce Agentblazer Innovator or Legend Credential
Technologies
AI tools for change plan creation and execution
Responsibilities
Serve as trusted advisor on change management best practices; Conduct change impact, readiness, and barrier analyses; Develop and execute holistic change strategies for complex transformation initiatives; Lead change management activities including communication and training planning; Drive stakeholder alignment and buy-in across functions; Coach senior leaders on Human-Centered Change best practices; Integrate human-centered service design and behavior change science methodologies; Collaborate with program management to integrate change strategies into delivery; Lead Human-Centered Change team members to drive results; Identify and lead internal strategic initiatives to grow the consulting practice.
Seniority
Senior, hands-on IC with leadership responsibilities
