Senior Solution Engineer | Service Cloud
Core
Subject matter expert showcasing tailored Service Cloud and AI-powered customer service solutions to prospects and C-level executives.
Role type
Senior Solution Engineer (Service Cloud)
Builds
AI-driven cloud applications and contact centre infrastructure integrations
Domain
CRM / Customer Service / AI
Deliverable
production ML models | product features
Required skills
Contact centre operations expertise, Technical sales strategy, Solution architecture design, Application configuration, Cross-functional collaboration, Proof of concept (POC) leadership, Cloud technologies knowledge, Generative AI/LLM understanding, Workflow/BPM integration
Preferred skills
Experience with Zendesk/ServiceNow/Dynamics, Workforce optimisation (WFO/WFM) technologies, Back-office/ERP systems knowledge, AI-first mindset
Technologies
Service Cloud, Amazon Connect, Genesys, Cisco, NICE, Verint, Salesforce Agentforce
Responsibilities
Advocate for AI-powered Service Cloud value to stakeholders, Assess business requirements and present ROI, Develop technical sales strategies, Configure and deliver solution demonstrations, Lead technical POCs and workshops, Design solution architectures with integrations, Deliver enablement initiatives
Seniority
Senior, hands-on IC
