Salesforce Service Cloud Consultant/Analyst - Song (GN)
Core
Design, build, and implement Salesforce Service Cloud solutions to enhance customer experience across digital channels (IVR, web, email, chat, SMS, social media) for global clients.
Role type
Salesforce Service Cloud Consultant/Analyst
Builds
Customer interaction solutions and tailored Salesforce implementations
Domain
Customer Experience (CX) / Digital Transformation / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Service Cloud implementation, customer experience design, business analytics, data analytics, Excel, presentation skills
Preferred skills
Contact Center as a Service (CCaaS) platforms (AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr, Microsoft Dynamics 365), German language proficiency
Technologies
Salesforce Service Cloud, AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr, Microsoft Dynamics 365 Customer Service
Responsibilities
Plan and deliver customer interaction solutions across multiple digital channels; provide consulting support on Salesforce projects including design sessions and requirement gathering; present demos to stakeholders; implement tailored Salesforce solutions; create reusable assets and analyze market trends
Seniority
Mid-level, hands-on IC
