Director, Customer Success Management
Core
Lead strategy and delivery for the Signature Success program for enterprise Nonprofit customers, ensuring adoption, integration, and value realization through a team of Customer Success Managers.
Role type
Director, Customer Success Management (Enterprise Nonprofit)
Builds
Long-term strategic success plans and outcomes for Salesforce Nonprofit Cloud customers
Domain
SaaS / Customer Success / Nonprofit sector
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People leadership, customer portfolio management, cross-functional alignment, enterprise platform implementation, Salesforce ecosystem knowledge, performance management, strategic planning
Preferred skills
Salesforce Nonprofit Cloud expertise, health scoring frameworks, adoption metrics, matrixed environment negotiation
Technologies
Salesforce Cloud platforms, Salesforce Nonprofit Cloud
Responsibilities
Lead strategy for Signature Success Plan delivery, hire and coach CSM teams, drive customer adoption and license consumption, represent team in executive forums, manage complex multi-segment customer portfolios
Seniority
Director, hands-on leadership
