Customer Success Manager - French Speaking
Core
Serve as the single point of customer accountability for Signature customers on MuleSoft/Informatica platforms, orchestrating deliverables, renewals, and expansion while acting as an advisor for feature adoption and implementation health.
Role type
Senior Customer Success Manager (Enterprise iPaaS)
Builds
Unified Signature Success experience and customer outcomes on MuleSoft/Informatica
Domain
Enterprise SaaS / iPaaS / Integration Platforms
Deliverable
client delivery
Required skills
Technical Customer Success, project leadership, solutions architecture, stakeholder management at executive level, technical concept translation, cross-functional team leadership, renewal and expansion strategy
Preferred skills
Integration certifications, MuleSoft experience, management consulting experience, additional European language
Technologies
MuleSoft, Informatica
Responsibilities
Orchestrate Signature deliverables from onboarding to renewal, cultivate relationships with customer IT and executive leadership, guide customers on feature adoption and release schedules, advocate for customers during high-severity case resolution, ensure understanding of Signature Success value
Seniority
Senior, hands-on IC with strategic account ownership