Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)
Core
Strategic partner driving quantifiable business impact, adoption, and technical health for complex, multi-org Signature customers to realize maximum value from Salesforce investments.
Role type
Senior Individual Contributor Customer Success Manager
Builds
Effective customer solutions by integrating multiple Salesforce products and processes
Domain
SaaS / Customer Success / Enterprise Software
Required skills
Strategic account leadership, complex program management, resource mobilization, stakeholder management, business insight, AI governance, root cause analysis, executive influence
Preferred skills
Industry expertise in TMT or Financial Services, Salesforce product certifications, experience with Einstein AI, understanding of sales methodologies (MEDDIC, Challenger)
Technologies
Salesforce Sales Cloud, Service Cloud, Einstein AI, Omni-Channel, Field Service Lightning, CPQ, Slack
Responsibilities
Determine ROI-driven engagement strategies, manage complex multi-org customer programs, mobilize expert resources, craft engagement charters, align internal stakeholders with customer goals, design agentic workflows, manage risk and escalations, mentor team members
Seniority
Senior, hands-on IC