Technical Support Engineer - Portuguese and/or Spanish speaker
Core
Investigate and resolve complex technical issues for Salesforce customers, utilizing code analysis and SQL to diagnose platform problems.
Role type
Senior IC Technical Support Engineer (SaaS)
Builds
Resolution & Guidance for enterprise software clients
Domain
Customer Success / SaaS / CRM
Deliverable
client delivery
Required skills
Technical troubleshooting, SQL (intermediate), JavaScript, HTML & CSS, REST/SOAP APIs, written and verbal communication
Preferred skills
Agentforce/Data cloud experience, AMPScript, Server-Side JavaScript (SSJS), Salesforce certifications
Technologies
Salesforce, Agentforce, Data cloud, AMPScript, SSJS, SQL, JavaScript, HTML, CSS, REST, SOAP
Responsibilities
Lead investigation and resolution of complex support issues related to functionalities, integrations, APIs, and platform performance; Read and analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes; Communicate clear solutions and best-practice guidance; Manage the full issue lifecycle from initial contact through resolution; Create and maintain technical documentation and knowledge base articles.
Seniority
Senior, hands-on IC