Onboarding specialist

Required skills

4+ years of experience helping customers get real business value from technology, A track record of strong customer-facing engagement, Comfort navigating conversations at all levels, from administrators to executives, The ability to work independently, manage your own time, and stay focused under pressure, A consultative mindset, Strong relationship-building skills, Technical fluency with software solutions and the ability to pick up new tools quickly, Solid understanding of at least one object-oriented language (Java, JavaScript, Node.js, Python, or SQL), Experience with Slack or Salesforce products

Preferred skills

Prior experience in a hands-on technical customer role ex. Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering, Experience building conversational AI solutions, especially in regulated industries, Familiarity with project management principles and software implementation best practices, Slack or Salesforce Admin/Consultant certifications

Technologies

Slack, Salesforce, Java, JavaScript, Node.js, Python, SQL

Responsibilities

Welcome and Onboard New Customers, Accelerate Adoption, Support Migrations, Champion Best Practices, Become a Slack subject matter expert, Serve as the customer's first point of contact post-sale, Run virtual 1:1 sessions to educate customers about the product and walk them through key features, Use consulting skills to uncover business objectives and set customers up for long term success, Build customized Success paths, Build positive relationships with both internal and external business partners, Actively leverage and contribute to the overall knowledge base and expertise of the Customer Success community, Turn satisfied customers into enthusiastic Slack advocates

Seniority

Domain

Customer Success