Scaled Customer Success Manager, CEE
Core
Manage a large portfolio of customers in EMEA, driving adoption and expansion through tailored consultations, training, and strategic outreach for Notion's collaborative AI workspace.
Role type
Scaled Customer Success Manager
Builds
Customer adoption, monthly active users, and seat expansion for Notion's product suite
Domain
SaaS / Productivity / AI Workspace
Deliverable
product features
Required skills
Account management, large portfolio management, customer onboarding, strategic outreach, cross-functional collaboration, product advocacy, growth strategy influence, training delivery, ROI analysis
Preferred skills
Playbook creation, program management, campaign management (Outreach), Salesforce, Gainsight, startup experience, technical proficiency
Technologies
Notion, Salesforce, Gainsight, Outreach
Responsibilities
Manage a large portfolio of customers in EMEA; Onboard and expand customer base via consultations and training; Design and run at-scale outreach campaigns; Work cross-functionally with sales partners; Serve as in-house product ambassador; Identify strategic customers to drive MAU and seat expansion; Proactively identify under-utilizing customers and create action plans; Inform and influence overall growth strategy
Seniority
Mid-level, hands-on IC