Resource Management Senior Analyst
Core
Senior Analyst supporting the Customer Success Group (CSG) by managing resource allocation, capacity planning, and strategic growth for professional services consulting teams.
Role type
Senior Service Operations Analyst (Resource Management)
Builds
Strategic growth plans, partner collaboration strategies, and operational dashboards for the CSG professional services division.
Domain
Professional Services / Consulting / IT Services
Deliverable
dashboards & analysis
Required skills
Resource management, capacity planning, stakeholder negotiation, conflict management, data analysis, strategic planning, financial analysis, global operations management
Preferred skills
Salesforce product knowledge, IT project experience, BI tool expertise (Tableau, Salesforce Reports)
Technologies
Salesforce, Tableau
Responsibilities
Develop and drive mid-to-long-term strategies for department growth based on resource and skill analysis; Maximize delivery capacity by managing internal consultant utilization and expanding partner networks; Lead resource allocation meetings to optimize project staffing and partner selection; Collaborate with global organizations and internal departments (Finance, HR, IT) to align operations with strategy; Define and visualize KPIs and metrics to track business progress; Support management decision-making with data-driven insights and objective analysis.