Specialist Solution Engineer
Required skills
5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
Required skills
Strong ability to translate business needs into technical solutions and business value
Required skills
Experience delivering customer facing demos and presentations to both technical and business audiences
Required skills
Excellent communication, storytelling, and stakeholder alignment skills
Required skills
Ability to operate in a fast paced, high volume sales environment
Required skills
Curiosity, ownership mindset, and a passion for solving complex problems
Preferred skills
Experience with customer service, contact center, or customer experience technologies
Preferred skills
Familiarity with AI, automation, and agent based experiences
Preferred skills
Experience in SMB or high velocity sales environments
Preferred skills
Salesforce certifications or equivalent platform experience
Preferred skills
Background in integrations, workflows, or CRM ecosystems
Technologies
Salesforce
Technologies
Agentforce Service
Technologies
AI CRM
Technologies
AI
Technologies
automation
Technologies
Customer 360
Technologies
Data Cloud
Responsibilities
Lead the Agentforce Service conversation in SMB deals
Responsibilities
Deliver high impact, tailored demos
Responsibilities
Drive technical win strategy
Responsibilities
Create leverage through repeatability
Responsibilities
Enable the broader ecosystem
Responsibilities
Bring the voice of the field
Responsibilities
Connect Agentforce Service to the broader platform
Responsibilities
Lead discovery sessions to uncover business challenges and define solution strategy
Responsibilities
Design and deliver customized product demonstrations that show real world value
Responsibilities
Develop and execute technical sales strategies aligned to customer outcomes
Responsibilities
Translate business needs into solution architectures and recommendations
Responsibilities
Respond to RFPs and RFIs with both technical and business context
Responsibilities
Partner with Sales, Product, and Services to drive aligned execution
Responsibilities
Contribute to team enablement, best practices, and scalable assets
Responsibilities
Stay current on Agentforce Service, AI, and automation innovations
Seniority
5 or more years of experience
Domain
Sales
Domain
Customer Service
Domain
AI