Customer Success Manager - Core (Sales & Service) Clouds - Missionforce - TS/SCI Clearance
Core
Ensure high-value National Security customers achieve ROI on Salesforce Signature Success Plan by acting as a trusted advisor and extension of their workforce in complex, high-stakes environments.
Role type
Individual Contributor Customer Success Manager (National Security)
Builds
Secure cloud solutions for defense, intelligence, and law enforcement agencies
Domain
National Security / Government / SaaS CRM
Deliverable
client delivery
Required skills
TS/SCI security clearance, U.S. citizenship, SaaS platform expertise, stakeholder management, business value alignment, technical health monitoring, incident management, AI literacy, prompt engineering basics
Preferred skills
Experience with government procurement processes, executive relationship building, autonomous agent capabilities
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, AI agents, Journey Builder, Commerce Promotions
Responsibilities
Serve as single point of accountability for Signature deliverables and renewal; Align business and technical stakeholder goals; Drive adoption of Sales and Service Cloud features; Monitor usage metrics and CSAT scores; Manage major incidents to protect revenue; Escalate complex technical questions; Conduct quarterly reviews and release recommendations.
Seniority
Mid-level Individual Contributor
