Customer Success Manager , Associate/Senior Associate (Technical)
Core
Partner with customers to accelerate business value and maximize ROI on Salesforce investments by orchestrating internal resources and delivering technical insights.
Role type
Senior IC Customer Success Manager (Technical)
Builds
Customer adoption paths, enablement plans, and risk mitigation strategies for Salesforce implementations.
Domain
SaaS / CRM / Cloud Computing
Required skills
Customer success methodology, cloud expertise, stakeholder management, risk mitigation, adoption planning, technical translation, business process knowledge, AI/ML concepts, integration knowledge, middleware/infrastructure understanding
Preferred skills
Trusted advisor experience, specific cloud depth, advanced English/Korean/Chinese, project management, software development lifecycle
Technologies
Salesforce, AI agents, APIs, middleware, databases, networking
Responsibilities
Understand customer goals and make recommendations, evangelize Salesforce capabilities, present best practices for governance and change management, identify and mitigate risks, provide hands-on product knowledge, drive customer enablement through technical insights, create and execute adoption plans, deliver value and innovation
Seniority
Senior, hands-on IC
